UKGBC cancellation and refund policy 

This cancellation policy sets out the terms and conditions relating to bookings for courses, programmes and events offered on a commercial basis by the UK Green Building Council (UKGBC) including receiving payments, course cancellations and refunds. 

Cancellation for leadership programmes – Recalibrate, Change Accelerator, Future Leaders – is covered under a different policy, found on the bottom of each programme’s booking forms.  

Payment of course fees 

All courses and programmes must be paid for in advance prior to attendance, or the course place will not be confirmed.  

Payment is through Eventbrite for most courses, with some offering an option to be invoiced (invoicing eligibility will be detailed on the course webpage). Invoices raised need to be paid within our standard terms of 30 days. Confirmation of course booking will be sent by UKGBC upon receipt of payment. 

Cancellation and refunds 

Summary of cancellation charges are as follows:  

Refunds will only be made to the payees account from where the original payment was made.  

 To prevent cancellations and fees where possible, UKGBC will be happy for the organisation to change the delegate name free of charge up to 24 hours before the start date of the course.  

For bookings that are at risk of being cancelled and no replacement delegate is made, we will be happy to transfer the booking to the next available date free of charge, or for the delegate to be added to the waiting list if a course date has not yet been confirmed. Transfers can only be made up to 24 hours of the course start and can only transfer once.    

All requests to cancel, change a delegate name or transfer to a new course date must be made in writing via Eventbrite (on the event page) or to:  

• Events@UKGBC.org – for paid for events  
• Learning@UKGBC.org – for training courses and programmes 

UKGBC will confirm the request with a written acknowledgment. UKGBC will aim to process refunds within 14 days of written acknowledgement being sent. 

Free events  

When a learning opportunity or event is offered free to members, UKGBC reserves the right to request a voluntary donation for delegates that don’t attend the event. This donation will be commensurate to the size of the event.  

Delegates may cancel or transfer their free place at the event or learning opportunity at any point before the event or learning opportunity starts, either via Eventbrite or by emailing the above email addresses.  

Course cancellations from UKGBC  

Lack of minimum delegates 

In order to ensure the best learning experience possible for our learners, there will be a minimum number of delegates required for each course to run effectively (these may vary depending on the course topic). Therefore, when minimum course thresholds have not been met, UKGBC reserve the right to cancel or postpone the course. Cancellations made in this circumstance by UKGBC will be communicated to delegates within 48 hours of the course start date. Delegates will be offered a new course date and transferred to the next available course. If the delegate is not able to attend on the alternative date(s) given, a full refund will be made available. UKGBC will aim to refund payees within 14 days of the course cancellation. 

Course Trainers 

All courses and workshops offered by UKGBC will be delivered by an experienced and qualified tutor who specialises in their relevant field. In the unforeseen event of illness or difficult personal circumstances, UKGBC may substitute the tutor at short notice for another suitable qualified tutor or trainer. If for any reason a replacement tutor can not be found at short notice, UKGBC reserves the right to cancel and reschedule the session at its sole discretion in order to provide a high-quality learning experience for the delegate. Where possible 24 hours’ notice should be given to delegates, but on rare occasions may happen on the day of the course in the event of emergencies. 

UKGBC reserves the right to cancel a course at any time. Such circumstances are but not limited to: weather conditions, fire, flood, transport strikes, closures or delays or any other force majeure. In such circumstances, we will offer alternative dates where possible, with delegates able to transfer their booking free of charge to an alternative date. Special consideration may be given to individual cases if necessary if this occurs and refunds given at the sole discretion of UKGBC.